Return And Refund Policy
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- If the Customer receive a defective product or you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product.The Customer must return the product to KitabMart within 15 days of receiving the product, with a copy of the invoice for the product and a brief letter which includes the Customer’s details and identifies the defect in the product.
- Product should be return and reach to us at customer cost, within fifteen days from the date you received.
- Please wrap the items securely and return them, with a copy of the receipt that was included in your delivery to the given below address.